Most outsourcing firms give you people and hope. We give you a trained team and Atrium, the in-house AI operations system they work in — every department and every workflow, running alongside the PM software you already use, included with the engagement.
Most outsourcing firms hand you staff and let them figure it out inside whatever tools you already have. Our specialists work inside a system we built specifically for this industry — and you get it as part of the engagement, not as a separate invoice.
Trained in North American workflows, software and regulations before touching a live account. Dedicated to your portfolio — not shared across a call floor.
An AI operations system with 59 connected record types and 147 automations, syncing continuously with the PM software you already use.
No migration. It runs alongside AppFolio, Buildium, Yardi, Propertyware or Rent Manager — and there is nothing new for your onshore team to learn.
No tour, no menu. This is the leasing cycle running end to end — the same sequence our team and Atrium run on every vacancy you hand us.
Illustrative sequence using a fictional unit, tenant and figures. No client or tenant data is shown.
This is a full working day across every department, played in about a minute. Watch what arrives, what the system does about it, and — the number that actually matters — how little of it reaches your desk.
Emergencies, rent files, inquiries, inspections, invoices, tenant threads. Forty-four of them ran to completion without anyone on your team touching them. Three reached a human — a batch approval, an asking price, and a tenant. Those three are the job. The rest is what you are currently paying people to absorb.
A representative day using fictional buildings, tenants and figures. No client or tenant data is shown.
You do not need all of it on day one. Most agencies start with the desk that is bleeding and add the rest once they see the effect — here is what each one does. Hit Preview demo on any card to watch it run.
Three weeks of vacancy happen where nobody is looking. A $1,450 unit bleeds $48 a day, and most of that loss is the gap between a notice landing and the unit being advertisable — the clock starts at notice, not at listing.
Notice-to-lease · seventeen tracked statesTickets don’t get dropped. They get forgotten quietly. A ticket sits eleven days because everyone assumed the contractor had it. Every ticket carries an explicit waiting-on, and the day opens ranked by safety, then legal exposure, then efficiency.
Ranked by safety · batched by a humanTwo tenants owe $1,400. One needs a notice, one needs a plumber. A single field called “late” cannot tell a repairs claim from silence. Three independent axes per file, and a repairs claim holds the notice automatically.
Three axes · Quebec path built inThe same tenant, three times, by three different people. A tenant calls, texts, then emails — three records, one angrier tenant. One thread across every channel, 24/7, with reply language detected per message.
One thread · every channel · EN / FRNobody plans to let a certificate lapse. They just don’t see it coming. A lapsed fire certificate is a fine, an insurance problem and a bad owner conversation — entirely preventable. Compliance is a live status per building, renewals surfaced weeks early.
Live status per building“It’s done.” Prove it. Work marked complete without evidence is how you pay twice. Photos are filed against the job, work is marked verified rather than simply closed, and the invoice is drafted without re-keying.
Evidenced, not just closedMonth-end shouldn’t be an archaeology project. The last Friday disappears into matching invoices to jobs and rebuilding reports from four systems. Invoices generate from the work; reports generate as PDFs on a schedule.
Reports that write themselvesIntegrations break. Your history shouldn’t. If your operational history lives only inside someone else’s product, a commercial decision you do not control can take years of context with it. Continuous sync with a permanent local mirror.
Permanent local mirror · full audit21:47 · FR detected — “Est-ce que le 4B est encore disponible ?”
Thirteen open plumbing tasks matched to a single address.
Formal notice to unresponsive tenants, then the tribunal file once the deadline passes.
The AI in Atrium is not a chat box bolted onto a dashboard. It is a set of supervising agents with defined remits, plus twenty-three background routines that read, draft, rank and flag — all of it logged, and all of it switchable.
Follows every lead from first contact to move-in across a ten-stage pipeline, chases automatically, flags stuck leads, and guides the team through each stage so nothing goes quiet.
The cross-department brain: leasing, maintenance, rent, team tasks and the inbox. Answers “what is the state of the business”, raises tickets and tasks, assigns people, and produces reports.
A tenant-facing agent that gathers the details of a new issue, infers category and urgency, confirms entry permission, and files a correctly-formed maintenance request.
Every agent answers in the language it was addressed in, and reply language is detected per thread rather than set per tenant.
Outbound call queues with purpose and priority, inbound call intake, recordings pulled and transcribed, then summarised into key points and a proposed next action attached to the right record.
Background routines analyse a lead, a rent case, a maintenance step or a task and propose the next action — the analysis a busy desk never has time to do consistently.
AI-written replies sit in an explicit approval state. Uncertain messages are held for a human rather than sent hopefully.
Automated outbound messaging runs behind named switches with an owner and a timestamp. One control halts it, and the act of halting is itself on the record.
No migration, and nothing for your onshore team to learn. Atrium sits alongside your existing stack and syncs with it.
Book a walkthrough and we will open the modules that matter to your agency, with your workflows in mind — and tell you honestly which parts you would actually use.
Module descriptions reflect Atrium as our team uses it. Screens and figures shown elsewhere on this site are illustrative and use fictional buildings, tenants and numbers.