Our Partners
Action Realty
Québec
Primestone Group
Québec
Fahel&Co
Ontario
Abelam
Québec
Homeleya
Québec & Ontario
NexServ Realty is the remote operations partner built exclusively for property management agencies in the US & Canada — trained specialists plus the in-house AI platform they run on, at a fraction of local-hire cost.
Two numbers decide whether an agency grows or stalls: how fast you respond to tenants, and how much of the rent actually lands on time.
Average first reply, by month after onboarding
Share of the rent roll by age of balance, once the cycle is running
Why aging, not a total: the same outstanding balance means very different things depending on its age. Money sitting at 60+ days is a legal problem; the same amount spread across the current month is just a timing one.
Most outsourcing firms hand you staff and let them figure it out inside whatever tools you already have. Our team works inside a system we built specifically for North American property management — and you get it as part of the engagement, not as a separate invoice.
Works a queue of routine outbound calls in English or French, then writes the outcome back against the right record.
Transcribed, summarised, with key points and a proposed next action attached to the tenant or lead it belongs to.
Unit videos and captions generated in-app, then rotated across social accounts on a schedule that keeps reach up without burning an account.
Continuous sync with AppFolio, Buildium, Yardi, Propertyware, Rent Manager and more — plus a permanent local mirror, so your operational history survives even if a connection does not.
Rent reminders, escalation ladders, renewal outreach — each one individually switchable and fully audit-logged.
Every listing inquiry read, classified by intent, and answered in minutes — in English or French, day or night.
Not an add-on, not a licence fee. It runs alongside AppFolio, Buildium, Yardi, or whatever you already use — no migration, and nothing for your onshore team to learn.
Watch it workStart with one service or run your whole operation through us. Every specialist works exclusively on your account — inside your software, following your process.
Vacant to rented, end to end — listing, marketing, screening, showings, applications, lease signing, and move-in.
ExploreEvery call, email, and message answered fast and logged properly — 24/7, in your voice, with clear escalation paths.
ExploreProactive reminders, clean reconciliation, and firm-but-fair overdue follow-up matched to each tenant's history.
ExploreEmergency triage, vendor dispatch, and work-order tracking from first ticket to verified completion.
ExploreLeases, renewals, inspections, compliance filings, and records — the invisible workload, handled precisely.
ExploreOur own AI operations system — voice agent, call transcription, automated tenant messaging, listing automation, and live sync with your PM software. Included, not sold separately.
ExploreFour metrics agency owners actually care about — and what happens to them once NexServ is embedded.
Every day a unit sits empty is revenue you never recover. We run the full leasing cycle — listing syndication, inquiry response within minutes, screening, showings, applications, and signing — so vacancies close before they cost you a month.
Listing goes live within 48 hours, inquiries are answered in minutes in the renter’s own language, and every unit carries a stage with a running day count. Vacancy stops being a number you discover at month-end.
Fast, professional, documented communication is what separates a renewal from a vacancy. Our specialists handle every tenant touchpoint with a consistency an overloaded in-house team cannot sustain — and satisfaction follows.
One queue across phone, email, SMS and portal, with a structured de-escalation framework and full logging. Consistency is what an overloaded in-house team cannot sustain.
Collections is a process problem, not a personality problem. Consistent pre-due reminders, same-day posting, and escalation ladders calibrated to payment history mean late payers get real follow-through and good tenants never get nagged.
Reminders before the due date, same-day posting, and escalation calibrated to each tenant’s history — so a first-time miss and a fourth consecutive one are handled differently.
You are not just paying salary for a local ops hire — you are paying recruiting fees, benefits, training time, management attention, and the cost of turnover every 18 months. Our model removes every one of those line items.
A flat monthly seat replaces recruiting fees, benefits, training time, management overhead and the cost of turnover every eighteen months.
No long implementation project. No software migration required. We adapt to your stack and your process.
A free 30-minute conversation where we map your workflows, volumes, and biggest operational leaks — then tell you honestly whether we are the right fit.
Day 0 · No commitmentWe select specialists from our trained bench based on your software, portfolio type, and coverage hours — then introduce them before anything goes live.
Days 1–3 · You approve the teamYour new team learns your properties, your tone, and your escalation rules — shadowing live work before taking ownership of any tenant relationship.
Days 4–7 · Zero risk to tenantsFull handover with weekly performance reviews, SLA tracking, and monthly executive reporting. Scale up or down with 30 days notice, any time.
Days 8–10 · Month-to-monthProperty managers handle PII, banking details, and fair-housing-sensitive communication. We treat that seriously from day one.
Every specialist signs a binding confidentiality agreement before accessing any client system or tenant record.
All tenant-facing staff complete fair housing and anti-discrimination training during onboarding, refreshed annually.
Role-based permissions, encrypted connections, no local data storage. Access is revoked the day a team member rotates off.
Every tenant interaction, payment action, and work order is logged in your CRM. Nothing happens off the record.
Book a free 30-minute strategy call. We will map your operational leaks and show you exactly what a NexServ team would take over — or tell you straight if we are not a fit.